“SAY A COMMAND…”

  Wood-block phone with embedded earbud speakers and and paper-scroll UI (pre InVision and iPhone)

Wood-block phone with embedded earbud speakers and and paper-scroll UI (pre InVision and iPhone)

I’ve included this program as an example and career favorite for unconventional but impactful prototyping methods. This is early voice recognition technology that went on to become Siri. “Say a command” was the initial prompt put on to early devices like the Blackberry Pearl that haunted users with accidental button presses on dates and out in public.

CHALLENGE
How might we shift from a fear of voice technology and discomfort to ubiquity?

  Field study participants observed in-home/ office with existing solutions along with online journaling to capture product insights

Field study participants observed in-home/ office with existing solutions along with online journaling to capture product insights

  Journey mapping to understand the chasm between the early adopter and early majority

Journey mapping to understand the chasm between the early adopter and early majority

  Scenario based use case sessions with early majority users

Scenario based use case sessions with early majority users

  Video simulations with sound cues used to demonstrate the system, away from the desktop, out in the real environment

Video simulations with sound cues used to demonstrate the system, away from the desktop, out in the real environment

  A robust UI tool-kit for OEM’s to implement the next generation of voice UI

A robust UI tool-kit for OEM’s to implement the next generation of voice UI

  The final solution, a shift from command to assist, visual voice cue and hints

The final solution, a shift from command to assist, visual voice cue and hints

  The real launch, four years later

The real launch, four years later