Wood-block phone with embedded earbud speakers and and paper-scroll UI (pre InVision and iPhone)
I’ve included this program as an example and career favorite for unconventional but impactful prototyping methods. This is early voice recognition technology that went on to become Siri. “Say a command” was the initial prompt put on to early devices like the Blackberry Pearl that haunted users with accidental button presses on dates and out in public.
CHALLENGE How might we shift from a fear of voice technology and discomfort to ubiquity?
Field study participants observed in-home/ office with existing solutions along with online journaling to capture product insights
Journey mapping to understand the chasm between the early adopter and early majority
Scenario based use case sessions with early majority users
Video simulations with sound cues used to demonstrate the system, away from the desktop, out in the real environment
A robust UI tool-kit for OEM’s to implement the next generation of voice UI
The final solution, a shift from command to assist, visual voice cue and hints